JRTC Kicks – Refund & Return Policy

Last Updated: December 2025

At JRTC Kicks, we want you to love your purchase. Because many of our items are limited-release, custom-ordered, or sourced per request, we maintain a clear and fair refund/return policy.

 

1. All Sales Are Final

Due to the nature of our products (limited drops, specialty items, personal sizing selections), all sales are final. We do not offer refunds, cancellations, or exchanges once an order is placed.

2. Order Errors

If we made a mistake (wrong size, wrong item, incorrect color), we will correct the issue at no cost to you.

To report an issue:

• Contact us within 48 hours of delivery

• Provide your order number and photos of the product and packaging

 

3. Damaged or Defective Items

If your item arrives damaged:

• Contact us within 48 hours with photos

• We will replace the damaged item or offer store credit, depending on stock availability

 

4. Lost or Stolen Packages

Once an order is shipped, we are no longer responsible for:

• Delays

• Lost packages

• Stolen packages

  Please file a claim with the shipping carrier. We will assist if needed.

 

5. Sizing

Please double-check size charts before ordering. We do not accept returns or exchanges due to size issues.

 

6. Custom or Pre-Order Items

All custom, preorder, and special-request sneakers or apparel are non-refundable.

Processing and arrival times may vary depending on the supplier.